Within the wide range of parcel companiesGLS stands out for its service and quality. However, there are times when you need to contact GLS customer service and it is good to have the different contact methods always at hand.
In this article we explore the different alternatives for resolve doubts and make inquiries to the GLS customer service teamIt is a relatively easy procedure and depending on the complexity of the issue, there are methods with a longer or shorter waiting time for a response. But as far as customer service is concerned, attempts to contact the company are not left unanswered.
Contact GLS customer service by phone
One of the first solutions for a practical response from GLS is to call customer service by phone. If you have any questions or problems regarding the shipping service, those in charge of providing you with telephone assistance can be a first, direct and fast option.
Although parcel tracking is done via the website, sometimes it is necessary to speak to a physical person. Whether because there has been no news about your package, or because it arrived in poor condition, calling GLS customer service by phone can resolve most queries. The parcel company has a single phone number from which all calls are managed.
The number is 902 113 300 and is open from Monday to Friday from 9 a.m. to 14 p.m. and from 16 p.m. to 19 p.m. in the Spanish island time zone.This is a special rate number. Another alternative is to try the free number 913 273 233 which contacts the central offices in Madrid. In this case, what you have to do is call and wait for this area to direct you to the corresponding department depending on the type of complaint or query.
In case this option does not work, there are some specific telephone numbers that GLS has for offices in some provinces and large cities throughout Spain. The complete list of these telephone numbers is as follows:
• Madrid: 914850830
• Barcelona: 935920017
• Valencia: 961344438
• Seville: 955189001
• Bilbao: 946421933
• Vigo: 986094666
• Malaga: 951212188
• Alicante: 965685426
• Zaragoza: 976919391
• Tarragona: 942093131
• Badajoz: 924272162
• Merida: 924372517
• Salamanca: 923138477
• Leon: 987273204
Criticism of GLS customer service by phone
In relation to the GLS telephone serviceIt is important to mention that there are strong criticisms in different forums around the Internet. Many reviews on websites focused on opinions about services indicate that GLS has unprofessional responses. For example, a review from 2023 indicated that the Madrid office leaves the phone ringing permanently until the user ends up giving up. Others indicate that after the recorded telephone message, the communication is directly cut off.
One of the Stronger criticism from the public GLS still has a special rate number, 902, as its main number. Consumer Protection already criticised this decision in 2021 and a complaint was filed in May of that year, in front of the General Directorate of Consumption of the Ministry of Consumption. There were also complaints to 17 consumer protection authorities in different autonomous communities.
Contact GLS customer service via social media
Another mechanism that sometimes gets quick answers is to use social media. GLS has a presence on the main applications. You can contact them through Facebook, X or Instagram and leave your questions there. It is best to make inquiries through direct messages. If you leave a message on the wall or in a comment on a post, you can expose your information to hackers or malicious users.
On social networks the Questions and queries to customer service can be made from Monday to Sunday from 9 a.m. to 18 p.m.. Although some accounts do not have regular updates, the truth is that the social media support team works quickly. It is perhaps where responses and instructions appear the quickest in certain situations related to shipments or packages that arrive through GLS.
If you do the consultation outside of business hours, you will have to wait until the next day for a response. In general, complaints about customer service that are shared online are not focused on social networks, but on the telephone service.
If you have a customer account with GLS, you can access a direct customer service contact from YourGLS. You must log in using your username and password and complete the online form to send a direct message with a query, question or complaint.
How to check the shipping status in GLS?
In case you need know the status of a shipment through the logistics company GLS, you can enter the official website and access the tracking area. There, by entering your shipment number, you can find out the status and location depending on the different moments that each package goes through from the moment it leaves a GLS office until it reaches its destination. Whether you are waiting for it to arrive, or if you have sent one.
In all cases, this information is checked quickly, directly online, and within seconds you will be told where the package is. If you have any questions, you can use social media contacts or telephone support to resolve any issues.
The new method, a direct WhatsApp
Recently, GLS announced the Inclusion of support for WhatsApp. An automated and personalized contact to manage shipment tracking as if it were a conversation through the famous instant messaging application. Through this application you can receive relevant information about delivery, estimated date and management options. All through an automated bot that will allow you to redirect the delivery to a nearby point and other options if necessary. GLS is updated and offers other alternatives to continue providing options and quality service to users.
With these different mechanisms, GLS provides direct attention and response to the different queries of users.Some methods have shorter response times, while others may experience longer delays.